Privacy Policy for FreelanceWith.me

Last Updated: January 23, 2026

Thank you for visiting FreelanceWith.me ("we," "us," or "our"). This Privacy Policy outlines how we collect, use, protect, and share your personal information when you use our website located at https://freelancewith.me (the "Website") and our Software-as-a-Service platform (the "Service").

By accessing or using our Website or Service, you agree to the terms of this Privacy Policy. If you do not agree with the practices described in this policy, please do not use our Website or Service.

1. Information We Collect

1.1 Account Information

When you create an account, we collect:
- Name: To personalize your experience and communicate with you
- Email address: To send you important information, service updates, and communications
- Password: Stored securely using industry-standard encryption (we cannot see your password)
- Profile information: Any additional information you choose to provide in your profile

1.2 Payment Information

When you subscribe to a paid plan, we collect:
- Payment method details: Processed securely through Stripe, our third-party payment processor
- Billing address: Required for payment processing and invoicing
- Transaction history: Records of your subscription and payment history

We do not store your full credit card details on our servers. All payment information is securely processed and stored by Stripe in accordance with PCI DSS standards.

1.3 Content You Create

When you use our Service, we collect and store:
- Pitch page content: Text, images, links, and other content you add to your pitch pages
- Business page content: Information about your business or services
- Customization settings: Design preferences, branding elements, and configuration choices
- Analytics data: Performance metrics, view counts, and engagement statistics for your pages

1.4 Usage and Technical Data

We automatically collect certain information when you use our Service:
- IP address: For security, fraud prevention, and geographic location
- Browser type and version: To ensure compatibility and optimize performance
- Device information: Device type, operating system, and screen resolution
- Usage patterns: Pages visited, features used, time spent, and interaction data
- Referral sources: How you found our Service (e.g., search engines, social media)
- Cookies and similar technologies: As described in Section 5 below

1.5 Communication Data

When you contact us or interact with our support:
- Support tickets and messages: Content of your communications with us
- Feedback and reviews: Any feedback you provide about our Service
- Survey responses: If you choose to participate in our surveys

2. How We Use Your Information

We use the information we collect for the following purposes:

2.1 Service Provision
- To create and maintain your account
- To provide, operate, and maintain our Service
- To process your subscriptions and payments
- To enable you to create, customize, and manage your pitch pages
- To display your pitch pages to visitors
- To provide customer support and respond to your inquiries

2.2 Service Improvement
- To analyze usage patterns and improve our Service
- To develop new features and functionality
- To fix bugs and resolve technical issues
- To optimize performance and user experience

2.3 Communication
- To send you service-related notifications (e.g., account updates, subscription changes)
- To send you important information about changes to our Terms or Privacy Policy
- To respond to your support requests and inquiries
- To send you marketing communications (only with your consent, and you can opt-out at any time)

2.4 Security and Legal Compliance
- To protect against fraud, abuse, and unauthorized access
- To enforce our Terms of Service
- To comply with legal obligations and respond to legal requests
- To protect our rights and the rights of our users

3. Legal Basis for Processing (GDPR)

If you are located in the European Economic Area (EEA), we process your personal data based on:
- Contractual necessity: To provide the Service you have requested
- Legitimate interests: To improve our Service, ensure security, and prevent fraud
- Consent: For marketing communications and optional features
- Legal obligation: To comply with applicable laws and regulations

4. Data Sharing and Disclosure

4.1 Third-Party Service Providers

We share your information with trusted third-party service providers who help us operate our Service:

- Payment Processing: Stripe processes your payments securely
- Email Services: Mailgun handles transactional and marketing emails
- Analytics: Google Analytics, Plausible, and Microsoft Clarity help us understand usage patterns
- Customer Support: Crisp provides our chat support functionality
- Feedback Platform: Featurebase manages our feedback and feature requests
- Affiliate Tracking: PromoteKit processes affiliate referrals
- Cloud Infrastructure: Our hosting providers store and process your data

These service providers are contractually obligated to protect your information and may only use it for the purposes we specify.

4.2 Legal Requirements

We may disclose your information if required by law or in response to:
- Valid legal requests (e.g., court orders, subpoenas)
- Government investigations
- Protection of our rights, property, or safety
- Protection of our users' rights, property, or safety

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

4.4 We Do Not Sell Your Data

We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

5. Cookies and Tracking Technologies

5.1 Cookies

We use cookies and similar tracking technologies to:
- Remember your preferences and settings
- Authenticate your account
- Analyze how you use our Service
- Provide personalized content and features

5.2 Types of Cookies

- Essential Cookies: Required for the Service to function (cannot be disabled)
- Functional Cookies: Remember your preferences and settings
- Analytics Cookies: Help us understand usage patterns (Google Analytics, Plausible, Microsoft Clarity)
- Marketing Cookies: Used for advertising and affiliate tracking (with your consent)

5.3 Managing Cookies

You can control cookies through your browser settings. However, disabling certain cookies may limit your ability to use some features of our Service.

6. Data Security

We implement industry-standard security measures to protect your information:
- Encryption: Data is encrypted in transit (HTTPS/TLS) and at rest
- Access controls: Limited access to personal data on a need-to-know basis
- Regular security audits: We regularly review and update our security practices
- Secure payment processing: Payment information is handled by PCI DSS-compliant processors

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

7. Data Retention

We retain your information for as long as necessary to:
- Provide the Service to you
- Comply with legal obligations
- Resolve disputes and enforce our agreements
- Maintain business records

When you delete your account, we will delete or anonymize your personal information within a reasonable timeframe, except where we are required to retain it for legal purposes.

8. Your Rights and Choices

Depending on your location, you may have the following rights:

8.1 Access and Portability
- Request access to your personal information
- Request a copy of your data in a portable format

8.2 Correction and Deletion
- Request correction of inaccurate information
- Request deletion of your personal information (subject to legal requirements)

8.3 Restriction and Objection
- Request restriction of processing
- Object to processing based on legitimate interests

8.4 Withdrawal of Consent
- Withdraw consent for processing where consent is the legal basis
- Opt-out of marketing communications (unsubscribe link in emails)

8.5 Account Deletion
- Delete your account at any time through your account settings
- Upon deletion, your access to the Service will end and your data will be deleted as described in Section 7

To exercise these rights, please contact us at lucas@mail.freelancewith.me. We will respond to your request within 30 days.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. When we transfer data internationally, we ensure appropriate safeguards are in place, such as:
- Standard contractual clauses approved by the European Commission
- Adequacy decisions by the European Commission
- Other legally recognized transfer mechanisms

10. Children's Privacy

Our Service is not intended for children under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately. If we become aware that we have collected information from a child under 18, we will delete that information promptly.

11. California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):
- Right to know what personal information we collect, use, and disclose
- Right to delete your personal information (subject to exceptions)
- Right to opt-out of the sale of personal information (we do not sell your data)
- Right to non-discrimination for exercising your privacy rights

12. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of material changes by:
- Posting the updated Privacy Policy on this page with a new "Last Updated" date
- Sending an email to the address associated with your account
- Displaying a prominent notice on our Website

Your continued use of our Service after changes become effective constitutes acceptance of the updated Privacy Policy.

13. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

Email: lucas@mail.freelancewith.me
Support: lucas@mail.freelancewith.me

For data protection inquiries, you can also contact us at the above email address.

14. Data Controller

FreelanceWith.me is the data controller for your personal information. If you have concerns about how we handle your data, you have the right to lodge a complaint with your local data protection authority.

By using FreelanceWith.me, you consent to the collection and use of your information as described in this Privacy Policy.